Customer Success Story: Solving a Sawmill Cylinder Failure
When a customer operating a sawmill edger was experiencing repeated pneumatic cylinder failures, they turned to US Hydraulics for help.
The existing cylinder had become difficult to source, and replacement part information was limited. To make matters more challenging, the original machine manufacturer was no longer in business, leaving the customer with little technical support and few options.
Our team worked directly with the customer to identify the existing cylinder, verify critical dimensions, analyze failed components, and understand the operating conditions of the machine. During the investigation, we discovered that the application was likely experiencing shock loading that contributed to repeated piston failures.
Rather than simply replacing the cylinder with the same design, we collaborated with multiple manufacturers to engineer a more robust solution. After comparing several alternatives, we sourced a replacement cylinder featuring a steel piston, heavy-duty construction, and mounting dimensions tailored to the customer's application.
The result was a replacement cylinder that matched the machine's requirements, improved durability, and reduced lead time compared to other available options.
At US Hydraulics, we don't just sell replacement parts. We help customers solve difficult hydraulic and pneumatic problems, even when equipment is obsolete, documentation is limited, or OEM support is unavailable.
Original failed pneumatic cylinder compared with the engineered replacement sourced by US Hydraulics after identifying and matching critical dimensions, mounting geometry, and operating requirements.
Original failed pneumatic cylinder compared with the engineered replacement sourced by US Hydraulics after identifying and matching critical dimensions, mounting geometry, and operating requirements.
The cylinder operates a roller-positioning mechanism on a sawmill edger, an application subject to shock loading and harsh operating conditions.
